Help center

Open the app, tap "Create account" on the welcome screen, then enter your email, a password and a gamertag. You can also use "Continue with Apple" or "Continue with Google" for a one-tap signup.

Yes, for accounts created with email/password. We send a verification link to your address — tap it to unlock everything. If you can't find it, check spam or request a new one from the sign-in screen.

Tier is for people 13 and older. In some EU countries the minimum age may be higher depending on local law.

Your gamertag is your public alias on Tier (e.g. @yourname). It's what other players see. You can change it later under Profile → Edit profile.

Yes — tap "Continue as guest" on the welcome screen. You can browse the catalog and read public reviews, but you cannot keep a journal, post or follow players.

Make sure you're using the same Apple/Google account you signed up with. If the issue persists, sign out of the app and try again. As a last resort, create an email/password account and write to contact@yourtier.com to merge.

Go to Profile → Edit profile → Change password. You'll need to enter your current password and then the new one (10+ characters recommended).

1. Open the "You" tab. 2. Tap "Edit profile". 3. Update gamertag, bio, avatar, banner, pronouns, favourite genres, platforms and social handles (Twitter/X, Steam, PSN, Xbox, Discord). Save in the top right.

Email changes are handled manually for now. Write to contact@yourtier.com from your current account email with the new address.

Go to Settings → Notifications. You can enable/disable each push category (followers, social activity, releases). Changes save automatically.

Settings → Appearance lets you pick a theme (light, dark, auto). Settings → Language switches the interface language — the app reloads immediately.

Settings → Account → Log out. You'll be taken back to the welcome screen and will need to sign in again to access your library.

1. Tap the + button in the bottom bar. 2. Search the game. 3. Pick a status (To do, Playing, Played, Dropped). You can add a note, a date and a rating in the same flow.

To do — you want to play it someday. Playing — you're actively playing it. Played — you've played it (campaign done, or whatever criterion works for you). Dropped — you stopped and won't come back.

Open the game from your journal, then tap the status pill at the top to edit it. You can also long-press a game in the journal to open quick actions.

Open the game, tap the "⋯" menu, then "Remove from journal". The game goes back to the catalog but loses your status and rating.

Yes — add play time and a progress note from the detail screen of a game in "Playing" or "Played" status. These values feed your personal stats.

During the 19.0.3.1.0 migration, those two statuses were folded into "Playing" and "Played". No data was lost: affected games moved to the closest equivalent.

From a game's detail screen, tap "Write a review". Give a 1–10 rating, write your take (free text), then publish. You can also access it from your journal when you mark a game as "Played".

Open your review from your profile (Reviews tab) or from the game's detail screen. Tap the "⋯" menu, then "Edit" or "Delete". Deletion is permanent.

Yes: no slurs, no harassment, no unmarked spoilers. If your review contains spoilers, flag it as such when you publish. See our Community Guidelines for the full set of rules.

The rating reflects how you personally felt — not an objective score. Tier doesn't use weighted averages: the score shown on a game is the arithmetic mean of user ratings.

No, one review per game per account. Edit your existing one if your opinion changed (e.g. after a replay).

Library tab → Lists sub-tab → "+ New list" button. Give it a title and an optional description, then add games. Every list is public.

Lists are the themed lists you create and share (e.g. "Co-op roguelites", "Hard Soulslikes"). Your wishlist is separate: bookmark a game from its page to add it, and find it in your profile.

Everyone. Lists are always public: they show on your profile, in search and on the pages of the games they contain. Your wishlist, on the other hand, is visible only to you.

Open a game, tap the "Add to list" icon, then check/uncheck lists. You can also reorder games directly from the list detail view.

Yes — from a public list, tap the share icon. A yourtier.com link is generated, openable by anyone (even without a Tier account).

Open their profile (from search, the feed or a review) then tap "Follow". Their public activity will show in your feed.

The feed (Activity tab) shows recent public actions from people you follow: reviews, journal additions, new lists. No hidden algorithm — strictly chronological.

Open their profile, tap "⋯" → "Block". The person can no longer see your content, follow you or interact with you. Manage blocks in Settings → Privacy → Blocked users.

Tap "⋯ → Report" on the review, list, comment or profile in question. Pick a reason. Our moderation team reviews every report.

Go to your profile → tap "Followers" to see the list. You can remove a follower by blocking them (they'll need to follow you again if unblocked).

Settings → Notifications. Toggle each category (new followers, mentions, releases on your watched games, etc.). System permissions are managed from your phone (iOS: Settings → Notifications → Tier; Android: App info → Notifications).

New followers, mentions/replies on your reviews, releases of wishlist games, gamification milestones (level up), and gentle journal reminders (games "Playing" untouched for a while).

1. Confirm notifications are allowed at the system level. 2. Check the toggles in Settings → Notifications. 3. Force-quit and reopen the app to re-register the device. 4. If it persists, write to us with your gamertag.

This can happen if you're signed in on multiple devices. Sign out of devices you no longer use from Settings → Account → Log out on this device.

It depends on your visibility setting (Settings → Privacy → Profile visibility). "Public": everyone. "Following only": only people you follow. "Private": only you.

Email contact@yourtier.com from your account address asking for a GDPR export. We send a JSON archive with your profile, reviews, lists and journal within 30 days max.

1. Settings → Account → Delete account. 2. Confirm your password (re-authentication required). 3. Type DELETE to confirm. Deletion anonymises your identity and revokes all your sessions. It is irreversible.

Only what we need: email, gamertag, content you publish (reviews, lists, journal), interface preferences. No advertising tracking, no third-party profiling SDKs. See our Privacy Policy for the full breakdown.

You have rights of access, rectification, erasure, portability, restriction, objection and consent withdrawal. To exercise them, email contact@yourtier.com from your account address. We reply within 30 days max.

Your review, list or comment likely broke our Community Guidelines (slurs, spam, misinformation, unmarked spoilers). You receive a notification with the reason at the time of removal.

Reply to the removal notification OR email contact@yourtier.com with the content ID and your argument. Per the EU Digital Services Act (DSA), we re-examine every appeal and respond within 14 days.

Tap "⋯ → Report" on the content, or email contact@yourtier.com with "DSA Report" in the subject. Reports of manifestly illegal content are handled as a priority.

Check the email sent to your account address: it states the reason and duration. You can appeal at contact@yourtier.com. Suspensions over 7 days are preceded by a warning, except for serious violations.

1. Force-quit and reopen the app. 2. Confirm you're on the latest version (App Store / Play Store). 3. Restart your phone. 4. If it persists, write to us with your phone model, OS version and app version (Settings → About).

Our catalog syncs with several third party game databases, but very recent, Japanese-only or indie titles can be missing. Email contact@yourtier.com with the exact title, platform and year — we usually add it within a few days.

See the Notifications section. If everything is correctly enabled and you still don't get anything, uninstall then reinstall the app — this forces the Expo Push token to regenerate.

This can be a corrupted session cache. Uninstall and reinstall the app (your data stays on the server — you'll find it again after signing in). If it persists, contact us.

Check that your system date/time is correct. If it persists, sign out then back into your Google account in your phone settings, and try again.

Email us at contact@yourtier.com. We read every message and reply within 5 business days (usually much faster).

24 to 72 hours for simple questions; up to 5 business days for requests that need investigation (moderation, GDPR). Urgent matters (account security, illegal content reports) are handled as a priority.

Email contact@yourtier.com with: your gamertag, phone model, OS version, app version (Settings → About) and a precise description (with screenshots if possible). Thank you — it helps us a lot!

We love that. Write to contact@yourtier.com with "Idea" in the subject. Every suggestion is read — the ones that fit our roadmap get escalated internally.

Email contact@yourtier.com with "Press" or "Partnership" in the subject. We'll route your message to the right person.